Terms & Conditions

The following Terms & Conditions apply to all business transactions with Shipeze Exim (SMC-Private) Limited. By placing an order with us, you agree to abide by these terms.

1. Orders

  • All orders must be confirmed in writing via email or a signed contract.
  • Orders are subject to minimum order quantities (MOQ) depending on the product type.
  • Once confirmed, orders cannot be canceled without prior written approval from Shipeze Exim.
  • Customized products (special packaging, labeling, or processing) are non-refundable once production has begun.

2. Pricing & Payment

  • Prices are quoted in USD (or agreed currency) and are valid for a limited period as mentioned in the quotation.
  • Payments must be made via 1) Advanced Payment, 2) Letter of Credit, or 3) Contract/Collection. These payment terms are allowed for our company, unless otherwise agreed.
  • A 30% advance payment is required to initiate order processing. The balance must be cleared before shipment or as per LC terms.
  • All bank charges outside Pakistan are the responsibility of the buyer.

3. Shipping & Delivery

  • Shipments are made on FOB (Free on Board) or CFR basis unless otherwise agreed.
  • The buyer is responsible for arranging insurance coverage unless specified in the contract.
  • Estimated delivery dates are provided at the time of order but may vary due to shipping line schedules, customs procedures, or unforeseen delays.
  • Shipeze Exim is not liable for delays caused by shipping companies, port authorities, customs, or natural disasters.

4. Quality & Inspection

  • All products are packed and shipped under strict export quality standards.
  • Buyers may request pre-shipment inspections at their own cost.
  • Any claims regarding product quality or quantity must be reported in writing within 24 hours of receiving the shipment, with evidence (photos, inspection reports).
  • Claims made after this period will not be entertained.

5. Packaging & Labeling

  • Standard export packaging will be provided unless customized packaging is agreed upon.
  • Customized packaging, branding, or labeling may result in additional costs and longer lead times.

6. Force Majeure

Shipeze Exim will not be held responsible for failure or delay in performance due to circumstances beyond its control, including but not limited to:

  • Natural disasters (floods, earthquakes, etc.)

  • Political instability, strikes, or labor disputes

  • Shipping line delays or port closures

  • Changes in government policies or regulations

7. Governing Law & Jurisdiction

  • All contracts and disputes will be governed by the laws of Pakistan.

  • In case of disputes, both parties agree to resolve the matter amicably. If unresolved, the dispute shall be referred to the competent courts in Faisalabad, Pakistan.

8. Confidentiality

  • Both parties agree to keep all business information, pricing, and contracts confidential, except where disclosure is required by law.

9. Amendments

  • Shipeze Exim reserves the right to update or modify these Terms & Conditions at any time. Any changes will be communicated in writing before affecting existing agreements.
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